Community Creator Programme Terms

These terms apply to the TLAD Community Creator Programme, which covers UP IT and Pretty Girl Club (PGC). The programme is run by TLAD Living Ltd, a company registered in England and Wales (company number 16457907), whose registered office is at 167-169 Great Portland Street, London, England, W1W 5PF (“TLAD”, “we”, “us”). By applying to or taking part in the programme, you agree to these terms.

1. Who can apply

You must be 18 or older. We may ask you to confirm your age.
The programme is open internationally, wherever Shopify Collabs supports creator participation and payouts. Applications are made through Shopify Collabs.
A large following is not required.

2. Applications and approval

Every application is reviewed individually. Approval is at TLAD’s discretion and is not guaranteed. Not everyone will be accepted, and we may not be able to give reasons for every decision.
The Community Creator Programme is separate from TLAD modelling opportunities. Being approved as a creator does not mean you have been selected for modelling work.
You take part as an independent creator. Taking part does not make you an employee, agent or representative of TLAD.

3. Creator pricing

Approved creators receive 50% off eligible UP IT and PGC products.
Creator pricing is only for approved creators. Products bought at creator pricing may be used for personal wear and for creating promotional content about UP IT and PGC. They must not be resold.
Creator pricing must not be shared with anyone else. We may set reasonable limits on creator-priced purchases.

4. Your personal discount code

Approved creators receive a personal discount code giving their audience 10% off eligible products.
Each customer can use a creator code once. The code cannot be combined with other discounts.
You must not use your own code or link for your own purchases.
Your code must not be posted on coupon, voucher or deal websites.

5. Commission

You earn commission on qualifying referred sales: orders placed by other customers through your link or code and tracked in Shopify Collabs.
Commission is calculated on the value of the products in the order after discounts. Shipping and taxes are excluded.
Commission starts at 10%. It rises to 15% once your lifetime qualifying referred sales pass £500, and to 20% once they pass £1,000. We review each creator’s lifetime qualifying referred sales monthly, on the first working day of each month, and update rates in Shopify Collabs. Updated rates apply only to qualifying sales made after the update. They are not applied retrospectively.
Earnings depend on the sales you generate and are not guaranteed.

6. How commission is paid

Commission is paid through Shopify Collabs.
Each commission is held as pending for a holding period set by TLAD in Shopify Collabs, currently 30 days. This allows cancelled and refunded orders to be removed.
After the holding period, Shopify Collabs processes payment. To be paid, you need to activate automatic payouts in your Shopify Collabs account.
Payout timing, currency, minimum balances and any processing or currency conversion fees are set by Shopify Collabs and may change. At the time of writing, Shopify Collabs processes payouts in US dollars.
You are responsible for any tax due on your commission and prizes.

7. Refunds, returns, cancellations and fraud

Orders that are cancelled, refunded or returned are not qualifying sales. They do not earn commission and do not count towards the £500 or £1,000 thresholds.
Commission on cancelled or fully refunded orders is removed automatically during the holding period. We may also adjust or dispute commission during the holding period for partially refunded orders, returns, or orders we reasonably believe to be fraudulent or self-referred.

8. Disclosing your partnership

Any content promoting TLAD, UP IT or PGC in return for commission, discounts or prizes is advertising. It must be clearly labelled as such, for example with “Ad” at the start of the post, in line with UK advertising rules and the rules where you live.
Content must be honest and must not make misleading claims about products, prices or earnings.
You must follow the rules of the platform you post on.

9. Weekly £50 creator challenge

Prize: one combined weekly challenge across UP IT and PGC, with one prize of £50 each week.
Who can enter: approved creators only, where taking part is permitted by local law. No purchase is required to enter beyond taking part in the programme.
Challenge week: Monday 00:00 to Sunday 23:59, UK time.
Eligible posts: a public Instagram or TikTok post that features UP IT or PGC products, tags @tlad.living, @upit.tlad or @pgc.tlad, and meets the disclosure rules in section 8. It must be published during the challenge week.
How to enter: submit the link to your post by emailing admin@tlad.living with the subject “Weekly Creator Challenge”.
Deadline: submissions must be received by Sunday 23:59, UK time, at the end of the challenge week.
One entry each: each creator can submit one post per challenge week. If you submit more than one, only the first will count.
Equal engagement window: each post is judged on the number of likes it has exactly seven days (168 hours) after it was published. This gives every post the same seven-day window, whenever in the week it went live.
Verification: posts must stay public and unedited until they have been verified. We record the like count at the end of each post’s seven-day window. If like counts are hidden, or we ask for proof, you must send a screenshot of the post’s insights within 48 hours of our request. Posts using bought, automated or artificially inflated engagement, or that break these terms, are disqualified.
Tie-break: if two or more posts have the same number of likes, the post submitted first wins.
Winner: we will confirm the winner within five working days after the seven-day engagement window of the final eligible post for that week has ended. We will contact the winner by email.
Prize payment: the £50 prize is paid by bank transfer or PayPal within 14 days of us verifying the winner and receiving the payment details we need. The winner has seven days to respond to our email. If they don’t, we will send a reminder with a final deadline of 7 days. If there is still no response, we may award the prize to the eligible post with the next highest number of likes. Prizes are not exchangeable.
Publicity: we may announce the winner’s handle and share the winning post with credit.
The challenge is not sponsored, endorsed or administered by, or associated with, Instagram, Meta or TikTok.
We may change or end the challenge. Any change will be posted on this page before it takes effect and will not affect a challenge week already under way.

10. Account reviews and ending participation

You can leave the programme at any time by contacting us.
If a creator hasn’t posted about UP IT or PGC for an extended period, we may review their account and contact them before deciding whether they continue in the programme.
We may suspend or remove a creator who breaks these terms. This includes undisclosed or misleading content; misuse of discount codes or creator pricing; fraudulent or self-referred orders; artificial engagement; or content that harms the TLAD, UP IT or PGC brands.
Commission validly earned before your participation ends remains payable. This is subject to legitimate adjustments for cancelled, refunded or returned orders and fraudulent transactions.
We may update these terms or end the programme. We will give at least 14 days’ notice of changes by email, and at least 30 days’ notice if the programme is ending.

11. Your information

We use the information you provide through Shopify Collabs and challenge entries to run the programme, in line with our privacy policy.

12. Governing law

These terms are governed by the laws of England and Wales. This does not affect any mandatory laws that apply to you where you live.

13. Contact

Questions about the programme: admin@tlad.living